At Unity Trading Concern, we value your satisfaction. Please read our refund and return policy carefully.
Eligibility for Refund
Refunds are applicable only if the mobile accessory received is:
- Defective
- Damaged
- Incorrect
- Not as described at the time of delivery
Additionally:
- Products must be returned with all original tags, user manuals, warranty cards, free accessories, invoice, and in the original packaging.
- Items must be unused, unworn, unaltered, and in a resalable condition.
- Change of mind or dislike of the product does not qualify for a refund.
Refund Request Period
- Customers must request a refund within 7 days of receiving the product.
- Requests made after this period will not be entertained.
Return Process
- The customer should contact Unity Trading Concern Pvt Ltd with proof of purchase and reason for return.
- Upon approval, the customer must return the product to the specified address at their expense unless the product is defective or incorrect.
- Returned products will be inspected before refund approval.
Refund Method and Timeline
- Once the returned item is inspected and approved, the refund amount will be processed through the original mode of payment within 7–10 business days.
- Shipping or delivery charges are non-refundable unless the return is due to seller error or defective product.
Non-Refundable Items
- Products damaged due to misuse, improper installation, physical damage, or unauthorized repairs.
- Consumables, clearance items, or products explicitly marked as non-returnable.
Warranty Note
All mobile accessories come with a warranty period of 6 to 12 months (as per product specification). Warranty claims are handled separately and will not impact the refund eligibility within the refund window.